How do I apply?

You will need to complete an application form. Please phone or email us to request a form or click here to download one.

Alternatively, you can pick up a form from your local Budget Advisor, Work & Income office or Citizens Advice Bureau branch.

  • Step One:
  • Complete Sections 1-4 of the application form.

    Meet with a budget advisor (list attached to the application form) to complete Sections 5-7.

    The budget advisor will assess what you can afford to pay, and may make a recommendation for a write-off of your debt.

    The application form is sent to the Trust by the budget advisor.

What happens after I submit my application?
  • Step Two:
  • If you are eligible, Watercare will temporarily put your account on hold from its credit management processes until a decision is made by the Trust regarding your application. This means you will not have any debt collection procedures applied in the meantime, including water restrictions.

    If you are not eligible, you will receive a letter saying your application has been declined.

  • Step Three:
  • The Trust will assess your application at its monthly meeting.

    Depending on your circumstances, it may:
    approve a mayment arrangement based on your monthly invoices, and may also approve a write-off of part or all of the amount owed to Watercare
    decline your application.

  • Step Four:
  • The Trust will inform you and Watercare of its decision.

How long does the process take?

The process usually takes three to six weeks. This depends on the:

  • application being filled out correctly
  • timing of receipt of the application
  • timing of the meeting of the Trust